Terms & Conditions

I. General terms and definitions

These Terms and Conditions apply to purchases in the online store www.belatrix.org. The business conditions as well as the Complaints Procedure further define and specify the rights and obligations of the seller and the buyer. The operator of the online store www.belatrix.org is the company Goatle sro, with its registered office at Rybná 716/24, 11000 Prague, ID number: 02917505. All contractual relations are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, the relations not regulated by the Business Terms and Conditions are governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.). conditions of the Commercial Code (No. 89/2012 Coll.), all as amended.

II. Definition

Consumer contract
Purchase contract or other contracts, if the contracting parties on the one hand are the consumer and the supplier resp. seller on the other hand.

Seller / supplier
The seller is a business company Goatle sro, with its registered office at Rybná 716/24, 11000 Prague, ID number: 02917505.
It is a legal entity that acts within the scope of its business or other entrepreneurial activity when concluding and fulfilling a contract. It is an entrepreneur who directly or through other entrepreneurs supplies the buyer with products or provides services.

Buyer / consumer
A person who does not act within the scope of his business or other entrepreneurial activity when concluding and fulfilling the contract. It is a natural or legal person who purchases products or uses services for a purpose other than doing business with those products or services.

Conclusion of the purchase contract
All presentation of goods placed in the web interface of the store www.belatrix.org is of an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.
The web interface of the store contains information about the goods, including the prices of individual goods. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to enter into a purchase agreement under individually agreed conditions.
The web interface of the store also contains information on the costs associated with the packaging and delivery of goods. The information on costs associated with the packaging and delivery of goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.
To order goods, the buyer fills in the order form in the web interface of the store. The order form contains in particular information about:
the ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the store's web interface),
the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and information on the costs associated with the delivery of goods (hereinafter collectively referred to as "order").

The purchase contract is created by sending the order by the buyer-consumer and acceptance of the order by the supplier. The supplier will confirm the acceptance of the order by e-mail to the buyer to the specified e-mail during the acceptance period. Acceptance time is 48 hours on working days. The resulting contract (including the agreed price) can be changed or canceled only by agreement of the parties or on legal grounds.
Before sending the order by the seller, the buyer is allowed to check and change the data that the buyer entered in the order, even with regard to the buyer's ability to detect and correct errors in entering data into the order. The buyer sends the order to the seller by clicking on the "Complete order" button.
The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs) to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
The buyer agrees to the use of means of communication at a distance when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these costs do not differ from the basic rate.
Among other things, the seller reserves the right to cancel the order or part thereof before concluding the purchase contract, based on an agreement with the buyer, in the following cases: the goods are no longer produced or delivered or the supplier's price has changed significantly. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address and the purchase contract will not be concluded.

III. Information about the concluded contract

By concluding the purchase contract, the buyer confirms that he has read these Terms and Conditions and the Complaints Procedure and that he agrees with them. The buyer is sufficiently informed of the above Terms and Conditions and the Complaints Procedure before the actual execution of the order and has the opportunity to become acquainted with them. The prices stated in the purchase contract are valid at the time of the order. The duration of the special prices is until stocks run out, unless additional information is provided for the product otherwise. These Terms and Conditions and the Complaints Procedure form an integral part of the concluded contract.

The contract is concluded in English and is archived by the seller for the purpose of its successful fulfillment and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract is evident from the ordering process in our online store and the buyer has the opportunity to check and possibly correct the order before sending it. These Terms and Conditions, as well as the Complaints Procedure, are displayed on the website of the online store www.eshop.belatrix.cz and thus their archiving and reproduction by the buyer is enabled.

The goods are usually shipped within the next day of receipt of payment from the buyer (paid before shipment by bank transfer, voucher, etc.). If cash on delivery is chosen, the goods are usually shipped the next day after receiving the order. This period may be extended during periods of increased demand. If this period is longer than one week, we will inform you of this fact by telephone. All prices listed in our price list are contractual and final, the seller is a VAT payer. The goods remain the property of the operator until the full price of the goods has been paid.

IV. Rights and agreements

Place and time of delivery
The seller's obligation to deliver the goods to the buyer is fulfilled by delivery of the goods at the place of delivery of the goods and within the agreed delivery time. The place of delivery of goods is the place thus marked by the buyer in the order form and the agreed delivery time is either the time agreed by the parties or the time specified for a particular product on www.belatrix.org, provided that this time is indicative and may be exceeded by the seller in justified cases.

Order
The sent valid order represents, with the exceptions stated in this paragraph, an irrevocable proposal of the buyer to conclude a purchase contract concerning the goods specified in the order. The deadline for acceptance of the buyer's proposal for the conclusion of the purchase contract by the seller (acceptance period) is a maximum of 48 hours on working days. Starting from the time when the order was sent by the buyer to the e-shop www.belatrix.org. The order may be canceled in the cases specified in the article The consumer's right to withdraw from the contract, which is part of these terms and conditions.

Method of taking over the goods by the authorized person
The delivery of goods to the buyer can be considered the acceptance of the goods by the buyer or another person staying at the time of delivery at the place of delivery (authorized person). If the transferring person fails to deliver the goods in accordance with the previous sentence, the goods are considered delivered by the buyer at the time and place designated for collection by the transferring person (storage time and place). The transfer person shall notify the buyer of the storage time and place in a suitable manner. The handover or acceptance of the goods must be confirmed in writing by the buyer or the authorized person.

Storage time, partial performance
The delivery of the goods to the buyer is considered, in case of non-acceptance by the buyer or the authorized person, the last day of the storage period intended for collection by the transferring person. The buyer is always obliged to take over the goods delivered no later than 7 days after the delivery period. The buyer is also obliged to accept partial performance, ie delivery of only a part of the subject of purchase. Unless the parties agree otherwise in a specific case, the seller's obligation to deliver the remaining part of the object of purchase ceases in part.

Transport
The seller will provide the transport of goods to the place of delivery. The seller is entitled to deliver the goods through a third party (transferor). The goods will be transported to the seller according to the instructions provided by the buyer in the order form (usually through Toptrans or PPL, DPD). Any reimbursement of costs by the buyer is payable together with the agreed purchase price.
The buyer is obliged to immediately check the condition of the shipment (number of packages, possible damage) together with the carrier according to the enclosed consignment note and postpone the receipt of an incomplete or damaged shipment..

V. Price and payment terms

The price of the subject of purchase
The contracting parties have agreed on the purchase price of the subject of purchase, which is listed as the price of the ordered goods in the seller's goods catalog, this purchase price is contractual and final. The purchase price can only be paid by the buyer in the ways offered at www.belatrix.org. Payment of the purchase price is a condition for handing over the object of purchase to the buyer and the transfer of ownership of the object of purchase to the buyer.

Transport charges
A flat fee chosen by the buyer for the transport of goods will be added to the purchase price (see the previous paragraph). We deliver the goods through Toptrans or another contracted carrier. We offer our customers the two most common methods of payment for goods: goods can be sent cash on delivery or goods can be paid for before dispatch by bank transfer, voucher, etc.

Other costs
The costs of using means of distance communication (telephone, internet, etc.) for the execution of the order are in the normal amount, depending on the tariff of telecommunication services used by the customer. Each of the contracting parties pays all costs associated with the use of the e-shop www.belatrix.org, especially the costs associated with the use of appropriate hardware and software and access to the Internet.

Sales
The online store www.belatrix.org offers a wide range of FREE discounts and services as part of its customer care. Every customer can use them without exception. Discounts apply to all categories. Discounts cannot be added or combined. Each customer can apply only one discount per order.

VI. The consumer 's right to withdraw from the contracty

If the purchase contract is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods without giving a reason in accordance with § 1829 paragraph 1 of the Civil Code  (if there are several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods). Within this period, the consumer buyer must deliver to the seller the act with which the current legislation combines the expression of will to withdraw from the contract (together with the variable invoice symbol) and immediately send undamaged and undamaged goods, including a copy of the invoice, original warranty card and cover letter. which will indicate that you are withdrawing from the concluded purchase agreement. Withdrawal from the contract, the buyer must notify the seller in advance (before sending) in writing to the email address obchod@belatrix.cz.

The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller, even if the goods can not be returned due to their nature by regular way.

Please pack the returned goods well to avoid damaging them during transport.

The goods do not have to be returned in the original packaging, but the supplier is entitled to reimbursement of the costs actually incurred in returning the goods.

These costs are always assessed individually and as such, customers are charged and credited with the amount returned.

You will avoid charging these fees if you restore the goods to their original condition yourself (cleaning, assembly, correct packaging, etc.). Due to the diversity of goods, each case of withdrawal from the contract is handled individually.

Attach a cover letter with a copy of the acquisition document or you can use our form.

It is not possible to withdraw from the contract without giving a reason if the goods are incomplete, damaged or visibly worn. If the goods include a gift box, this must also not be damaged. In these cases, the claimed goods will be returned to the buyer / consumer, or we will claim damages against the buyer / consumer. The consumer cannot withdraw from a contract for the purchase of goods, the price of which depends on fluctuations in the financial market, when buying goods that have been adjusted to the consumer's purchaser, as well as when buying goods that are subject to rapid destruction, wear and tear. Furthermore, in the case of the provision of services, if they have been fulfilled with his prior express consent before the expiry of the withdrawal period and the trader has informed the consumer before concluding the contract that in such a case he has no right to withdraw from the contract. For the supply of alcoholic beverages, which can be delivered only after thirty days and whose price depends on the fluctuations of the financial market independent of the will of the entrepreneur. For the delivery of goods that have been modified according to the wishes of the consumer or for his person. In the case of delivery of goods in a closed package, which the consumer has removed from the package and for hygienic reasons it is not possible to return it.

Goods sent back in the form of cash on delivery will not be accepted and withdrawal from the contract is invalid. Refund - the buyer will be refunded within 14 days of withdrawal from the contract. The seller is also entitled to return the performance to the buyer when returning the goods provided by the buyer or otherwise, if he agrees and there is no further buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before returning the goods to the buyer or proving that he sent the goods to the seller. However, the provisions of the Act on withdrawal from the contract within 14 days cannot be understood as a possibility of free lending of goods.

The goods can be used, but it is necessary to think about the costs that Goatle s.r.o. will have. with the restoration of the goods in their original condition and which may be required for payment. The right to withdraw from the contract exists so that you can check the product as in a regular store - not to use it for 14 days free of charge and as a result it may be damaged or reduced in value.

The seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.

In such a case, the seller is obliged to prove the damage. In this case, the seller returns to the consumer only the reduced purchase price.

The seller may offset the actual costs incurred in returning the goods against the purchase price to be returned to the buyer.

In the case of returning the goods, the money will be sent to the buyer's account, the number of which he is obliged to state in the cover letter of withdrawal from the purchase contract.

If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded on the condition that if the buyer withdraws from the purchase contract, the gift contract for such a gift loses its effect and the buyer is obliged to return given gift.

If you are not a consumer, you buy goods as part of your business or entrepreneurial activity (which is decided by the number of the ID number on the purchase document), you do not have the right to withdraw, as the law does not provide for this possibility.

Failure to pick up the shipment by cash on delivery by unreliable customers

If the shipment sent to you by cash on delivery is returned to us as uncollected (unaccepted), we will demand payment of the costs we have incurred (Civil Code § 544-545, Act No. 40/1964 Coll.) according to our business conditions. The costs consist of the price of the postage itself and the administrative and technical costs associated with the dispatch of the order (removal, packaging, issuance of documents for the shipment) 

Please note that all receivables will be recovered.

If the customer does not communicate, does not intend to reimburse the damage or incurred costs, he is not able to reach an amicable agreement with the seller, the receivable will be handed over for legal enforcement. The buyer bears the full fault of such a situation and also pays the increased costs due to his actions, which arise due to these complications with debt collection.

Many customers believe that by not taking over the package, consumers are exercising their right to return the goods within 14 days without giving a reason. However, this statutory period begins to count from the date of receipt of the goods. Failure to collect the package is therefore a clear breach of the concluded purchase contract and business conditions by the customer.

It is good to realize that by creating an order through the e-shop, you are concluding a purchase contract, which is binding not only for us, but also for you. The seller undertakes to deliver the goods and the buyer (ie you) undertakes to take over and pay for the goods. We will fulfill our obligation at the moment of handing over for transport.

If the customer wants to withdraw from the purchase agreement, the order can be canceled if it has not already been sent. Another option is to take over the shipment and return the goods to us within 14 days.

VII. Warranty claims

Complaints procedure of the online store www.belatrix.org. reflects the legal regulations of the Czech Republic, especially Act No. 89/2012 Coll. Civil Code and Act No. 634/1992 Coll. on consumer protection. Complaints can only be made if the goods are under warranty. The length of the warranty period is given for each item in the catalog. The statutory warranty period for all consumer goods is 24 months, but for the Buyer, who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling the contract, the warranty period is only 12 months. The warranty period is extended by the time for which the goods were under warranty repair. 

The guarantee cannot be claimed in the following cases:
- the goods were claimed after the warranty period
- the goods have been improperly installed, modified or repaired
- the goods have been used in contravention of the enclosed operating instructions
- The goods have been damaged by the elements - water, lightning, fire or electric shock
- there has been an unauthorized change in the data in the guarantee certificate

No consumer rights can be exercised on gifts that are provided free of charge.
Such goods meet the conditions of the Donation Agreement and all standards according to the valid legislation of the Czech Republic.

Conflict with the purchase agreement
In the event that the item is not in accordance with the purchase contract upon acceptance (hereinafter referred to as "conflict with the purchase contract"), he has the right to have the seller put the item into the contract of the purchase contract free of charge and without undue delay, according to the buyer's request either by exchanging or repairing things; If such a procedure is not possible, he may order a reasonable discount on the price of the item or withdraw from the contract. This does not apply if he knew the purchase contract before taking over the thing about the purchase contract or caused the conflict with the purchase contract himself. I consider a discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, to be the evidence already existing at the time of taking over, unless it contradicts the thing or proves otherwise.
Conformity with the purchase contract means, in particular, that the item sold has the quality and useful properties required by the contract, described by the seller, manufacturer or his representative, or expected on the basis of their advertising, or as such and useful properties for such usual usual that it complies with applicable legal is in an appropriate quantity or weight and corresponds to the purpose for which the seller states the use of the item or for which the item is normally used.

Buyer's rights in the event of an error during the warranty period:
In the event that a defect occurs during the warranty period, the buyer has, depending on the nature of this defect, the following rights when applying the warranty:
- in the case of a rectifiable defect, the right to rectify the defect free of charge, proper and timely, the right to replace defective goods or defective parts, if this is disproportionate due to the nature of the defect. If such a procedure is not possible, he is entitled to a reasonable discount on the purchase price or withdrawal from the purchase contract,
- in the case of an irremediable defect preventing the proper use of the goods, the right to exchange defective goods or withdrawal from the purchase contract, the consumer has the same rights, if the defects are remediable, defects the thing to use properly. A recurrence of a defect is considered to have occurred if the same defect preventing proper use, which has already been rectified at least twice during the warranty period, occurs again. A larger number of defects is understood if the item has at least three defects at the same time preventing its proper use
- in the case of other irreparable defects and if the consumer does not request an exchange of the item, he is entitled to a reasonable discount on the purchase price or withdrawal from the purchase contract.

Method of complaint
Complaints must be made to the seller. It is advisable to enclose a legible original or a copy of the proof of purchase - invoice or to prove the purchase in another way, and to describe the defect. The seller will issue a written confirmation to the buyer about when the complaint was lodged, what its content is, what method of handling the complaint is required; further confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for the rejection of the complaint.

Deadlines for handling complaints
Complaints are handled without undue delay, but no later than 30 days from the date of their application, unless the seller and the buyer agree on a longer period. After this period, the consumer has the same rights as if it were a defect that cannot be remedied.
The period for settling complaints can be suspended if the seller has not received all the documents needed to settle the complaint (parts of goods, other documents, etc.). The seller is obliged to request additional documents from the buyer as soon as possible. The deadline is suspended from this date until the delivery of the requested documents by the buyer.

Corrected or new goods are then always sent back to the buyer at the address resp. delivery address stated in the order, which was made through the website www.eshop.belatrix.cz.

In the case of a recognized complaint, the customer has the right to request a refund of the price for the transport of the claimed product to our service center.

Complaints sent by cash on delivery will not be accepted.

Our address for making a complaint or withdrawal from the purchase contract is:

Goatle sro
Hybrálec 14
58601 Jihlava
Czech Republic

VIII. Personal data protection

Personal data of customers are stored in accordance with applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll. as amended. Personal data of customers are fully protected against abuse. By concluding the purchase contract or filling in the registration form, the buyer agrees to the seller that the e-shop provider www.belatrix.org will process his personal data (hereinafter "Data") obtained through the registration form, as well as other data obtained in connection with using the online store www.belatrix.org (personal data means in particular name, surname, year of birth, e-mail and delivery and invoicing address, operating data means in particular the list of orders placed by the customer), for the purpose of providing services and products through this online store and for business and marketing purposes of the provider and other entities. Furthermore, the customer agrees that the provider is entitled to send customers commercial messages that directly or indirectly promote the services or image of the provider.

Consent to the processing of Data for marketing and business purposes and consent to the sending of commercial messages promoting the services or the provider's image can be revoked at any time free of charge at the e-mail address obchod@belatrix.cz or at the telephone number +420 734 788 806. Personal data may be provided by the provider in accordance with with valid legislation to make available to: 1) persons who participate in the provision of e-commerce services and products; 2) persons who prepare printed matter and other materials for the provider (for example in connection with the provision of marketing events); 3) persons verifying the credibility and payment morale of the customer; 4) persons acting for the claim provider. The processing of personal data is governed by applicable law, in particular the Personal Data Protection Act, according to which the customer has the right to access personal data, the right to correct personal data, as well as other rights specified in the Personal Data Protection Act.

IX. Buyer approval
At the moment when the buyer clicks on the link "Complete the order" located below the order form in the eshop www.belatrix.org, the seller considers that the buyer has duly read these Terms and Conditions and the Complaints Procedure and are thus unconditionally accepted and by the buyer and become part of the agreement of the parties in the purchase agreement.

X. Gifts

10.1 Selected products are provided to the customer for free with the order made in this e-shop. Specifically, gifts are always listed with the relevant goods.
10.2 The operator reserves the right to change gifts in cases where the type of gift is not currently available. If the type of gift required by the customer (specified in the order) is not in stock, the operator will send the customer the closest gift that is in stock on the day the order is closed.
10.3 In the event of unavailability of selected gifts, the Seller may deliver a different (similar) size and color of the gift without prior agreement.
10.4 If a gift is provided for the product and the legal right of the buyer as a consumer is used according to § 53 paragraph 7 of the Civil Code to withdraw from the purchase contract for the goods for which the gift is provided, then the Buyer is obliged to return together given gift. If the Buyer does not do so, there is unjust enrichment.
If the buyer does not return it, the purchase price of the gift will be deducted from the price of the returned goods and the buyer will be refunded the purchase price of the goods less the purchase price of the gift.
10.5 Financial compensation cannot be provided for a gift, the gift cannot be claimed.

Terms and Conditions and the Complaints Procedure are valid from 1 January 2016 until further notice.

COLLECTING OLD ELECTRICAL EQUIPMENT

We rely on environmentally friendly behavior, and therefore we bring you the opportunity to easily and free of charge hand in your old electrical equipment.
The consumer has a crucial role in the electrical appliance management system. The consumer is the one who decides what to do with the old appliance. Old and unnecessary electrical equipment does not belong in municipal waste containers.
The consumer is informed by the symbol that the relevant electrical equipment does not belong in municipal waste. This marks all new electrical equipment. The symbol may appear directly on the device, on its packaging or in the instructions for use or warranty card. 
 

in the address: Goatle s.r.o. Hybrálec 14, 58601 Jihlava, Czech Republic